FAQ

1. IS there a minimum for specialty cupcakes orders?

Yes, the minimum is 1 dozen cupcakes per flavor unless they are flavors we are offering for the day

2. Do you make custom sugar cookies for a shower, birthday, wedding, corporate orders etc?

Yes, we can create custom hand decorated sugar cookies by the dozen or thousands for your special occasion. The cost for the cookies depends on the detail requested and bagging (which is additional)

3. Does VSB make custom cakes or wedding cakes? I have a picture in mind of what I would like, does that help?

VSB does create Custom Cakes and Wedding Cakes! Because we are a fully scratch bakery all of our cakes are made to order. If you know what you are looking for please do bring in or email the pictures of the detail you would like. From there we can provide you with a price quote.

4. VSB states they are an all natural  scratch bakery, what does that mean?

Great question! VSB takes pride in making every baked good entirely from scratch and on site every morning from our own recipes! Nothing is ever frozen or made in advance. By using only the finest ingredients we bake in small batches so you enjoy a perfectly crafted gourmet dessert. There are no preservatives, fillers or additives in anything we make.

5. Do you make Minis?

Yes we do make mini cupcakes, bars and cookies! The minimum for mini orders are 2 dozen per flavor and/or dessert

6. Can VSB rented as a Venue for our ?

Yes, our bakery front can be rented for birthday parties, bridal showers, baby showers or for your next corporate event or special occasion.

7. What cake flavors and fillings are available to order?

Almost all of our cupcake flavors can be made into cakes.

8. Does VSB cater?

Absolutely! Its ones of our specialties. We can create beautiful and customized dessert tables or cakes for your special occasion – Weddings, Showers, Corporate Events, Birthdays, Graduations or a Momentous Event.

9. How can I find out what is available in the VSB display?

Since we are always baking and changing the daily cupcakes and bars please feel free to check out Facebook page or Twitter to always stay up to date with what is available. If you don’t have access to either of these just give us a call!

10. Do you make wedding cakes?

Yes we do! In addition to tiered wedding cakes we can customize and provide you with deconstructed cakes, dessert tables, pies and cupcakes. We work closely with each bride and groom to customize the right wedding desserts for their venue.

11. Are there drinks available?

We proudly serve Metropolis Coffee and Espresso which is freshly roasted to our orders. With having a full espresso bar our Baristas are trained to make Cappuccinos, Lattes and Americanos

 12. Does VSB deliver?

Yes, VSB delivers to local business in Winfield, West Chicago, Warrenville, Wheaton and Carols Stream. There is a delivery fee of $15 for all orders.

Unfortunately due to safety concerns we do not deliver to homes. All scheduled deliveries need a minimum of 24 hour notice. We sometimes can delivery within a 4 hour window but may not be guaranteed.

 

13. Refund Policy (excluding contract orders)

Due to the handcrafted nature of our products, we do not provide refunds or exchanges on custom cakes, cupcakes, cookies, bars or cake pops. Once your custom order is picked up by you or your designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop.